Goldhawk IT
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Managed IT · Websites · SaaS · Mobile apps

Your IT, watched over. Your ideas, built.

One team for the technology your business runs on and the software it grows with. We keep your people, devices and data safe, and we design, build and host the websites and apps that move you forward.

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  • One team, no hand-offs
  • Your own client portal
  • Real engineers, plain English

Why Goldhawk

Most businesses juggle an IT company, a web agency and an app developer. When something breaks, everyone points at someone else. Goldhawk is one team for all of it. The people who build your systems are the people who support them, so nothing falls through the gaps.

  • 01

    Real people

    You talk to the engineers doing the work, not a script or a call centre.

  • 02

    Everything in one place

    Tickets, updates, invoices and payments live in your own client portal.

  • 03

    Secure by default

    Multi-factor sign-in, least access and backups we test by restoring them.

  • 04

    Plain English

    Clear advice, and a plan agreed with you before any work starts.

01 · Managed IT support

The IT your team relies on, looked after properly.

Our managed IT support answers when something breaks, and quietly keeps everything patched, protected and backed up so it breaks less often.

A helpdesk you can actually reach

Email us or raise a ticket in your client portal, then follow every update until it's fixed.

Remote support

With your permission we connect securely and fix it while you watch.

Security and backups

Multi-factor sign-in, updates, device protection, and backups we prove by restoring them.

Microsoft 365 and Google Workspace

Email, accounts, licences and shared files, set up properly and kept tidy.

Starters and leavers

New starters ready on their first morning; leavers' access closed on their last day.

Networks and Wi-Fi

Office networks, firewalls and Wi-Fi that reach every desk and stay up.

02 · Websites, SaaS and mobile apps

Software built to last, by people who'll still be here to run it.

From a fast, simple website to a full SaaS product or mobile app with sign-ins and payments, we design it, build it, host it and keep it healthy afterwards.

Websites

Quick to load, easy to find and accessible to everyone, with the parts you change often kept easy to change.

  • Business sites and landing pages
  • Hosting, domains and email
  • Ongoing updates and care

SaaS and web apps

Client portals, internal tools and full products, with the unglamorous parts done right: security, backups and speed.

  • Sign-in, roles and audit trails
  • Payments, invoices and PDFs
  • Dashboards and reporting

Mobile apps

Apps for iPhone and Android, for your customers or your own team, that work offline and feel at home on the device.

  • iOS and Android
  • Installable web apps
  • App store submission

An example client, Harbour Coffee: one team built the website, the back office and the app, and they talk to each other. Place an order on the phone, then open the web app and watch it arrive.

03 · Proof, not promises

We build what we use.

Every ticket, invoice and remote session for our clients runs on a platform we designed, built and host ourselves. It's the same craft, and the same team, that will build yours.

  • Live ticket updatesClients see progress the moment it happens.
  • Invoices and paymentsBills, receipts and statements in one place.
  • Remote supportOne download, and we're there to help.
  • A full audit trailWho did what, and when, always on record.

04 · How we work

Getting started is a conversation.

Support for your team or a brand new app, the work follows the same four steps, and you always know which one we're on.

  1. 01

    Talk

    Tell us what's slowing you down or what you'd like to build. No jargon, no hard sell.

  2. 02

    Plan

    We look at what you have today and come back with a clear proposal, agreed with you before any work starts.

  3. 03

    Set up or build

    We put your support in place or build your project, showing you progress as we go rather than at the end.

  4. 04

    Look after

    We keep everything updated, secure and running, and we're there when you need us.

05 · Questions

What people ask us first.

  • What does managed IT support include?

    A helpdesk you can reach by email or through your client portal, remote support, security and backups, Microsoft 365 or Google Workspace, starters and leavers, and your office network and Wi-Fi. In the background we keep everything patched and protected, so things break less often.

  • Do you support Microsoft 365 and Google Workspace?

    Yes, both. We set up and look after email, accounts, licences and shared files, and turn on multi-factor sign-in for everyone.

  • How do we get help when something goes wrong?

    Email us or raise a ticket in your client portal, then follow every update until it's fixed. When it's quicker to look, we connect to the computer remotely, with your permission, and fix it while you watch.

  • What kinds of websites and apps do you build?

    Business websites and landing pages, client portals, internal tools, SaaS products, and mobile apps for iPhone and Android. We take care of the parts that are easy to get wrong: sign-in, payments, security and backups.

  • Will you host and look after what you build?

    Yes. We host websites and apps, look after domains and email, and keep everything updated and backed up after launch. The team that built it is the team that supports it.

  • Why use one company for IT support and software?

    When the IT company, the web agency and the app developer are three separate firms, problems fall between them and everyone points at someone else. With one team, the people who built your systems are the people who support them.

  • Where are you based?

    We're a UK business that works online, so we look after businesses anywhere in the UK. Most support happens by email, through your client portal or over a secure remote connection.

  • How much does it cost?

    It depends on what you need. After a first conversation we send a clear proposal, and no work starts until you've agreed it.

  • How do we get started?

    Send us a message with the form below or email [email protected]. We'll talk through what you need, plan it with you, set it up or build it, and look after it from then on.

Contact

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Tell us a little about your business and what you need. We'll reply by email as soon as we can.

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